@BPGlobalPR Offers Words of Wisdom
For those who began following this blog because of the 365 weather project, this post may seem to be off topic – and it is. The thing is, I use this blog to give my thoughts on matters, in addition to finishing my 365 project. If you would rather I only stick to the weather, feel free to follow the 365 weather project directly, avoiding all other posts, by using this link instead of www.patricktmarsh.com
With that said, I have become a local expert of sorts regarding the use of social media stemming from my utilization of Facebook and Twitter for achieving my Snowshot of America project. (You can also read my blog posts on my Snowshot of America project by reading Day 42, Day 43, and Day 44 from the 365 weather project.) In fact, I’ve been asked to address the American Meteorological Society’s meeting of the AMS Education Resource Agents – a yearly training workshop for educators – on the use of social media and blogs to disseminate information about weather and climate. The overarching theme to take away from the snow project, and most likely my upcoming presentation, is that with the advent of social media, individual users, or even companies, cannot control “the message” once it enters the social media stream. For example, after posting my call for snow photographs on Twitter and Facebook, I did not even have time to alert the appropriate public relations personnel at my work before they were receiving media inquiries from all over the United States. Information dissemination occurs that fast.
What does all of that have to do with the twitter account mentioned in the title of this blog, @BPGlobalPR? This is the Twitter account of a satirical spoof of the public relation efforts of British Petroleum (BP). @BPGlobalPR has been relentless in its attack on BP’s response to the ecological disaster unfolding in the Gulf of Mexico and is reaching an ever increasing audience. As of this writing, over 125,000 followers, including myself, read the funny, witty, and downright chilling posts that almost always appear to have some underlying element of truth to them.
The man behind the account released a statement yesterday explaining his motivation behind the account. I won’t repost the entire “press release” here, but I do want to touch on the advice “Leroy Stick” offers to anyone who thinks he or she can control “the message”:
So what is the point of all this? The point is, FORGET YOUR BRAND. You don’t own it because it is literally nothing. You can spend all sorts of time and money trying to manufacture public opinion, but ultimately, that’s up to the public, now isn’t it? [...] You know the best way to get the public to respect your brand? Have a respectable brand. Offer a great, innovative product and make responsible, ethical business decisions. Lead the pack! Evolve! [...]
So why is it that a simple graduate student in meteorology can learn this lesson, but major corporations with large public relation firms seem to be incapable of learning the same lesson? It is arrogance? Ignorance? Some combination of the two? Something else? I don’t know, and I don’t even have a good guess here. However, I do know that Mr. Stick’s press release should be required reading for anyone who ever wants to communicate to another human being again. (Warning: There is some profanity in the press release. However, in my opnion, it is still a must read.)
So, what does Mr. Stick think BP should do to end this PR nightmare?
Don’t send hundreds of temp workers to the gulf to put on a show for the President. Hire those workers to actually work! Don’t dump toxic dispersant into the ocean just so the surface looks better. Collect the oil and get it out of the water! Don’t tell your employees that they can’t wear respirators while they work because it makes for a bad picture. Take a picture of those employees working safely to fix the problem. Lastly, don’t keep the press and the people trying to help you away from the disaster, open it up so people can see it and help fix it. This isn’t just your disaster, this is a human tragedy. Allow us to mourn so that we can stop being angry.
I couldn’t have said it any better myself.



